Information Technology

The primary purpose of the City of Webster City Information Technology Department, under the direction of the City manager, is to provide a reliable and secure technology infrastructure.  The Information Technology Department also manages and supports the operation of essential City computer systems, software applications, networks, servers, system integration, file and print services, e-mail (content filter, spam filter, and antivirus), web site content, imaging services. The department also provides IT project management and business analysis services to City departments for process improvement, hardware and software acquisition, installation, troubleshooting and long-term technology planning.  Along with these duties the director is responsible for ensuring the council video equipment is operational.  This includes making sure the video is captured and made available on channel 12.  Creates an audio only version of the council meetings and makes available from the City’s web site.

The new IT Director has combined application servers and data servers.  The city had many application servers to include an email server, firewall server, spam filter server, antivirus server and data servers.  There were also servers for the utility billing, Police Department Software, email, firewall, and web services.  Several City servers have been combined.  The combining of servers is allowed by implementing Microsoft Active Directory Services which provides security at the object level.  The city now has one application server with two data servers soon to be down to one data server.  A new firewall appliance is in place that allows for better network security and faster internet throughput.

Information Technology department director is a shared, appointed position with Hamilton County through a 28 E agreement.  The ability to have a shared IT Director allows both entities to have an IT director with multiple systems knowledge available at all times.  With the combined resources of these entities also allows for stronger buying power which helps reduce IT expenses while maintaining these high standards.  The director is also available to end users for questions by cell phone, email at all times.  The IT Director has the ability to have a secure remote connection at any time to assist users within a moment’s notice.  For example if the IT Director is scheduled to be working at the county and an emergency arises at the city the director can be remotely connected or physically on location in minutes thus reducing downtime at no additional fee.