Discontinuing Service

Customers must contact the City of Webster City Utility Billing office in person or by phone to discontinue service. Utility Billing office is located in City Hall at 400 Second St, Webster City, Ia.  Disconnection of service can be done on the same day of notification, as long as it is before 2 PM. A meter reading will be obtained on the date requested. If property is a rental the city does have 3 business days to contact a Landlord.

Final Bills

Final bills are created once a month and are due upon receipt.

Deposit Return

  • Customers are eligible to get their deposits back after making 12 monthly payments on time.
  • For residential customers, the final bill will be subtracted from their deposit and the remainder (if applicable) will be mailed as a refund check.
  • If a customer moves to another property, the deposit and final bill will be transferred to their new address.

An additional deposit may be required if bills at the new address are higher, based on customers payment history.